Terms and Conditions

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General Terms

Our ability to fulfill orders depends on stock availability. While Thome & Co strives to maintain accurate inventory counts on our website, occasional discrepancies may occur. If we are unable to fulfill part of your order, we will ship the available items and contact you to discuss whether you prefer to wait for the back-ordered item or receive a refund.

Pricing

Prices displayed on our website are subject to change at Thome & Co's discretion. Please note that items purchased at reduced prices during promotional sales are non-refundable and cannot be exchanged.

Pre-order

Upon signing up for pre-order notifications, you will receive an email informing you of the anticipated arrival date of the product at our warehouse. Once the item arrives, we will promptly notify you, providing a link to purchase it on our website at your convenience.

Refund Policy

You can request a refund for any unopened product within 30 days of purchase. To initiate a return, please contact us at hello@thomeandco.com. Please note that shipping charges will apply.

The product must be returned and received by us before a refund can be issued. Please allow up to 5 business days after we receive the product for the refund to be processed.

Retailers

For all wholesale inquiries, please email hello@thomeandco.com